IT infrastructure services for small and mid-sized companies
The systems include hosting platforms, monitoring, sign-in, support portals and integrations. The services cover environment setup, reviews, backup and recovery, and day-to-day operations. We work with Windows, Linux and custom applications on Azure, AWS, Oracle or on-premises. AI is added where it helps, on self-hosted models.
Systems
Each system is built to agreed requirements, then run by us or handed over to your team with its documentation.
Services
Each service is a piece of work on a new or existing environment: setting it up, reviewing it, designing and testing its backups, or running it day to day.
Problems
ProblemUsers report outages before IT notices, because alerts go to a mailbox nobody reads.
SolutionEach system reports its status on a schedule. When one goes quiet or fails a health check, an alert goes to a named owner.
Monitoring and alertingProblemRequests get lost between email, chat and memory, with no view of what is waiting.
SolutionRequests from email, chat and phone land in one queue. Each becomes a ticket with an owner, a priority and its own history.
Service desk and ITSMProblemThe infrastructure bill keeps growing, and no one can say which systems cause it.
SolutionWe break spend down by system and owner, find idle and oversized resources and unused licences, rank the cuts with reversible ones first, and set budget alerts.
Cost optimisationProblemAccess granted temporarily stays in place, and leavers keep their accounts for months.
SolutionWe review who can reach what, including service accounts and keys, move permissions into role-based groups, and run onboarding and offboarding from one identity provider such as Entra ID.
Identity and access managementProblemBackup jobs report success, but no full system has ever been restored from them.
SolutionWe map what must come back first, write step-by-step recovery procedures, and restore each critical system end to end, recording how long each restore takes.
Backup and recoveryProblemThe environment grew in pieces. Changes get put off because no one is sure what they will break.
SolutionWe map networks, routing, DNS, identity and dependencies from the deployed state, mark single points of failure, and plan changes in steps that are each safe to stop at.
Architecture reviewCases
Each one is still in operation. Details on request.
What we work with
How we work
Management gets cost, risk and priorities in plain terms. The IT team gets a plan of what to change and in which order.
We read the configuration as deployed and note where problems occur today.
A short written list of issues and risks, each with its impact, effort and expected outcome, ranked by what matters to the business.
Small, reversible changes, each safe to stop at. We make them, or your team does, following the plan.
Documentation and runbooks that match the running system. Your team takes over, or we keep it running on a monthly plan.
Contact
A few lines are enough: what you need or what goes wrong, which systems are involved and where they run.